Why did I not received an email to start the unlock process?

Without clicking the link in the email to confirm the unlocking, the process is unable to proceed. The email may have ended up in your junk mail or spam folder, or it might have something to do with your email address.

​Check that the right email address is linked to your account on account>account settings.  Is the email address no longer correct? Change the address and start the unlocking procedure again.